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Shopping is Secure on TherapyGloves.com
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Exchanges & Returns
Yes you may exchange your pair of Prolotex™ Therapy Gloves
and/or Therapy Socks for a different size.
All Prolotex™ Products carry a 90-day customer satisfaction
guarantee! (other companies only offer 10 - 30 days!)
Exchanges:
- There are no restocking fees if
you need a different size or would like to exchange your
goods for a different product.
- We will even pay for the shipping of the goods back
to you.
- You will need to pay the postal fee for mailing
it back to us.
- You will still need a
Return
Authorization Number (mandatory).
- Please
follow the instructions below.
Refunds: If you are not completely satisfied, you may
return the item(s) within 90 days from the original purchase
date for a refund.
- All refunds are subject to a 15%
restocking/administration fee.
- You will need to pay the postal fee for mailing
it back to us.
- Original shipping fees will not be refunded unless
there was a error on our part.
- You will still need a
Return
Authorization Number (mandatory).
- NO refunds on any manufactured seconds.
- Allow up to 45 days for processing refunds.
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Effective July 1st, 2009
Packages requesting a refund, that are received
without an RA# (return authorization number),
are subject to an additional $2.00 penalty.
Please follow the
the guidelines below. |
Exceptions:
Guidelines
&
Instructions:
| Step 1) |
Request your
Return
Authorization Number (RA#) (mandatory).
For prompt customer service please provide:
- Your Full Name
- Your Full Address
- Your Phone Number
- Your Order Number
- Your Invoice Number
- The Date of your order
- If the garments have been worn
- The reason you are requesting an RA#
When submitted, your request is emailed to our returns department for approval.
When approved, you will be emailed a return authorization number.
If your return request is denied, you will be notified as to the reason. All decisions of the returns department are final.
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| Step 2) |
Download, print, fill out and include
this
RETURN FORM (PDF File) inside your package.
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| Step 3) |
Include a copy of the original invoice. |
| Step 4) |
Carefully package the goods in a sturdy
envelope or box. |
| Step 5) |
Mail to our Returns Department:
Far Infrared Health Inc.
RETURNS DEPARTMENT
#128 - 7198 Vantage Way
Delta, BC V4G-1K7
Canada |
| Step 6) |
Display your Return Authorization Number
(RA#) prominently on the outside of the package or box to
avoid processing delays. (Your personal RA# will have
been emailed to you from step 1). |
| Step 7) |
US & INTERNATIONAL CUSTOMERS:
When using the US Postal Service Customs Declaration
Green or White Sticker form (supplied by your postal
outlet) please include the following:
- Write "CANADIAN GOODS BEING
RETURNED" in the description box.
- Customs Value = $0.00
Sample of Customs Form from postal
outlet:
For full USPS Customs details from the USPS website
go to:
https://webapps.usps.com/customsforms/#
Returned items must be prepaid and sent by mail
through the postal system. We suggest you purchase insurance for your own protection.
We will not accept
packages sent by courier.
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Upon receipt of the returned merchandise in
accordance with the policies
listed above and within 90 days of the original purchase
date:
- we will exchange the gloves for a different size
or
- will credit your Credit Card or
- send you a refund check or
- apply the credit to your account here with us
that you may use towards future purchases.
CLICK HERE to request a Return
Authorization Number.
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3/4
Open Finger GLOVES
Open Fingertip Model Perfect
for relieving Arthritis finger joint pain and wrist
pain. Formfitting - easy to wear all day!
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Prolotex™
Full Finger Gloves
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Code: PRO-G01b
Color: Black
6
Sizes: XS, S, M, L. XL, XXL
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